AuthenticationSupport service missing. Cannot authenticate request.

Encountering the “AuthenticationSupport service missing. Cannot authenticate request” OR the “HTTP ERROR 404 Not Found org.apache.felix.http.base.internal.dispatch.DispatcherServlet” errors in Adobe Experience Manager (AEM) can halt your development progress, presenting a significant obstacle. This error often points to underlying issues with the AEM instance’s ability to access or initialize critical repository services. Fortunately, there’s a practical approach to resolving this problem, ensuring your local development environment gets back on track swiftly.

1. Root Cause of the Issue

This error typically arises when AEM’s repository encounters problems, either due to corrupted data, locking issues, or misconfigurations in the initialization scripts. Such issues prevent AEM from authenticating requests, leading to the aforementioned error.

2. Removing Lock Files

Lock files are created to ensure exclusive access to the repository by an AEM instance. However, if these files become corrupted or are not released properly upon a shutdown, they can cause startup issues.

  • Files to Delete:
    • crx-quickstart/repository/segmentstore/repo.lock
    • crx-quickstart/launchpad/felix/cache.lock

Deleting these lock files can free up the repository and allow the AEM instance to start correctly.

3. Clearing Repository Index Files

Index files are essential for AEM’s search capabilities. Corruption or outdated index files can lead to significant errors, including authentication issues.

  • Paths to Clear:
    • crx-quickstart/repository/index/*

Removing these files prompts AEM to rebuild the indexes, potentially resolving the authentication issue.

4. Resetting Custom Initialization Scripts

Custom repoinit scripts under the crx-quickstart/launchpad/config/org/apache/sling/jcr/repoinit directory can interfere with repository initialization, causing authentication and other services to fail.

  • Paths to Clear:
    • crx-quickstart/launchpad/config/org/apache/sling/jcr/repoinit/*

By deleting these scripts, you ensure that no custom initialization interferes with the repository’s proper startup process.

5. Restarting Your AEM Instance

After performing the above steps, restart your AEM instance. This process will initiate a clean startup sequence, allowing AEM to rebuild necessary files and indexes.


The “AuthenticationSupport service missing. Cannot authenticate request” OR the “HTTP ERROR 404 Not Found org.apache.felix.http.base.internal.dispatch.DispatcherServlet”errors can be a daunting obstacle, but by following the outlined steps, you can swiftly return your AEM development environment to a functional state. This guide provides a comprehensive approach to troubleshooting and resolving one of the more perplexing issues in AEM development, ensuring you can continue your work with minimal interruption.

Remember, careful manipulation of the file system and adherence to the recommended procedures are paramount to successfully overcoming this challenge. This guide aims to empower AEM developers, particularly those in the early stages of their journey, with the knowledge to tackle such issues confidently.

Hello, I am an enthusiastic Adobe Community Advisor and a seasoned Lead AEM Developer. I am currently serving as an AEM Technical Lead at, bringing over a decade of extensive web engineering experience and more than eight years of practical AEM experience to the table. My goal is to give back to the AEM Full Stack Development community by sharing my wealth of knowledge with others. You can connect with me on LinkedIn.

One thought on “AuthenticationSupport service missing. Cannot authenticate request.

Leave a Reply

Your email address will not be published. Required fields are marked *

Back To Top